Older versions of Akeeba Ticket System had a custom field plugin called “Geolocation”. It would detect the geographic location of your client and show it on a map.
With the integration of Joomla custom fields we no longer have to provide our own field. You can instead use a third party Joomla custom field plugin which replicates the same function.
For example, you can use the plg_fields_osm by CoolCat Creations to let the client enter their address (it auto–completes) and display it on a map powered by OpenStreetMap. This is very similar to what our old plugin did.