Support

Admin Tools for Joomla! 3

#39413 Cleaning malicious code injected into javascript files

Posted in ‘Admin Tools for Joomla! 3’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by nicholas on Thursday, 31 August 2023 07:29 CDT

Thursday, 31 August 2023 07:15 CDT

nkouakou

Hello support team,

I hope you are doing well. I want to inform you that I have recently purchased the premium version of the Akeeba Tools plugin, and I am very satisfied with its features. However, I have an issue that requires your assistance.

It appears that some of my JavaScript files have been infected with malicious code. I am concerned about the security of my website and would like to clean these files to ensure they are free from any threats.

Could you please guide me on the procedure to use Akeeba Tools to effectively and securely clean these malicious JavaScript codes? I want to ensure that my website remains secure and functions correctly.

Any information, instructions, or advice you can provide will be greatly appreciated.

Thank you very much for your assistance.

Best regards

Thursday, 31 August 2023 07:29 CDT

nicholas

Since the files are already hacked, any software (like ours) or service which protects the site from getting hacked is not going to help you. You will need to hire someone to clean up your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!