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#32186 Downloading the GeoLite2 Country database failed: empty file retrieved from server. Please contact your host.

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Latest post by on Saturday, 01 February 2020 17:17 CST

Webcraft Solutions
Hello,

when I try to update GeoIP Database within WP Admin Tools the error occurs:

Downloading the GeoLite2 Country database failed: empty file retrieved from server. Please contact your host.


It happens independent from Server, Hoster or something else. Tried it on 3 different pages.

nicholas
Akeeba Staff
Manager
Please read this announcement.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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