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Admin Tools for WordPress

#36944 Cannot active the plugin (fatal error)

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Environment Information

WordPress version
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PHP version
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Admin Tools version
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Latest post by demaluca on Wednesday, 13 April 2022 08:24 CDT

demaluca

Hi there

i've uploaded akeeba admin tools pro plugin on a wordpress website (latest version, PHP 7.2) but i cannot activate it

I've got this error:

Fatal error: Uncaught Error: Class 'SimpleXMLElement' not found in /var/www/html/consulenzaeselezione.com/public_html/wp-content/plugins/admintoolswp/app/library/database/installer.php:418 Stack trace: #0 /var/www/html/consulenzaeselezione.com/public_html/wp-content/plugins/admintoolswp/app/library/database/installer.php(386): Akeeba\AdminTools\Library\Database\Installer->openAndVerify('/var/www/html/c...') #1 /var/www/html/consulenzaeselezione.com/public_html/wp-content/plugins/admintoolswp/app/library/database/installer.php(112): Akeeba\AdminTools\Library\Database\Installer->findSchemaXml() #2 /var/www/html/consulenzaeselezione.com/public_html/wp-content/plugins/admintoolswp/helpers/installer.php(201): Akeeba\AdminTools\Library\Database\Installer->updateSchema() #3 /var/www/html/consulenzaeselezione.com/public_html/wp-content/plugins/admintoolswp/helpers/admintoolswp.php(51): AdminToolsInstaller::installOrUpdate() #4 /var/www/html/consulenzaeselezione.com/public_html/wp-includes/class-wp-hook.php(307): AdminToolsWP::ins in /var/www/html/consulenzaeselezione.com/public_html/wp-content/plugins/admintoolswp/app/library/database/installer.php on line 418

How to fix it?


Thanks!

tampe125

Salve,

il problema è causato da un'estensione di PHP che non è abilitata. Dovrebbe contattare il suo host e chiedere che il modulo SimpleXML sia abilitato.

E' una cosa molto semplice e veloce da risolvere, però solo il suo host può sistemarla.

Davide Tampellini

demaluca

Grazie mille

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