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#10017 Joomla upgrade

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 07 September 2011 01:17 CDT

Wednesday, 07 September 2011 01:12 CDT

hollai
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (MySQL client version: 4.1.22)
Host: (HostGator)
Admin Tools version: (2.1.5)


Description of my issue: Joomla Upgrade stop processing: screen stalls at "Joomla Upgrade in Progress".
This is a site that needs upgrade from 1.5.22. It runs on a Hostgator VPS server: cURL, suPHP is running; ports are fine: actually, I checked the tmp library, and the system downloaded the "1.5.22 to 1.5.23.zip" file, but then the system seems to stop the process. Any idea what I should look for to fix the problem?


Thanks,
Tom

Wednesday, 07 September 2011 01:17 CDT

nicholas
First, check the size of the ZIP file. If it is 0, the download has failed. If this is not the case, please send me a Personal Message (I am user "nicholas") with the following information:
- URL to your site's administrator page
- Super Administrator username/password
- FTP connection information
This will allow me to understand what's going on and help you solve this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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