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Admin Tools

#10032 Admin Tools is blocking all IP addresses

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by nicholas on Thursday, 22 September 2011 08:45 CDT

user45005
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version:1.7
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version:lastest version


Description of my issue: Admin tools is blocking all ip addresses from blackberry phones. All my clients are complaining that they can not access the site. They can only access once i rename the pro.php to pro.php.bak.

Will disabling the pro.php to pro.php.bak have any security implications? Can I leave it as that?

It seems that all blackberry phones from that region has user agents hence the IP addresses were blocked.

nicholas
Akeeba Staff
Manager
When you rename pro.php you are essentially disabling all protection offered by Admin Tools, as if it was never installed.

Instead of doing that, take a look at your Security Exceptions Log and see what security exception the Blackberry phones are triggering, the disable it in the Configure WAF page. My educated guess is that the Bad Behaviour integration is doing that. You can safely disable that feature and I think that you users on Blackberries will be able to access your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user45005
Thanks will try that out.

nicholas
Akeeba Staff
Manager
You're welcome! Please let me know if this worked for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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