Support

Admin Tools

#10074 Joomla core update info inaccurate

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 03 November 2011 15:21 CDT

Wednesday, 19 October 2011 22:11 CDT

user33622
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.7.0
PHP version: 5.2.17
MySQL version: 5.1.56
Host: Hostgator
Admin Tools version: 2.1.10


Description of my issue:

On a 1.7.0 site, I want to update it to 1.7.2 but Akeeba Tools tells me I'm up-to-date. It says:

Your version 1.7.0
Latest version 1.6.6
Status Up to date

Wednesday, 19 October 2011 22:48 CDT

dlb
I know Nicholas had a problem on his servers a couple of days ago that prevented Live Update from functioning properly. It had to do with changes to mod_security at Rochen. I don't think that would affect the J! updates though.

All of my 1.7.x sites updated properly on 2.1.10. Try the "Reload this information from the sever" button. If that doesn't work, clear your browser's cache and try it again.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 20 October 2011 03:24 CDT

nicholas
No, this isn't anything which has to do with our CDN issues, as the Joomla! update information is fetched directly from JoomlaCode.org, where the Joomla! project is hosting all of its files.

What I see here is that you have a Joomla! 1.6 site. If it's not the case, please send me a Personal Message (I'm user nicholas) with the following information:
- A link back to this thread, so that I know why you contacted me
- The URL to your site
- Super Administrator username and password
- FTP connection information (hostname, username, password)
and I will take a look.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 26 October 2011 21:54 CDT

muddauber
Admin Tools Professional 2.1.5
PHP Version 5.2.17
Web Server Apache mod_fcgid/2.3.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 1.6.6 Stable

Both Joomla updater and Admin Tools can not do an update. I have
1.6.6 installed and get this message from AdminTools:

Your version blankc
Latest version blank
Status Unknown

Could not download Joomla! update information. Please visit http://www.joomla.org/download.html to make sure that you have the latest version installed on your site.

Wednesday, 26 October 2011 22:08 CDT

rkendallc
Next time, please open a new topic in the system. We can't go back and read through old topics to see new questions.

The answer to your question is that updates from Joomla 1.6 to 1.7 were removed from Admin Tools ability. There are minor changes in Joomla 1.7 DB Schema that make using the internal Joomla Updater required.

Nicholas removed this functionality for that reason in Admin Tools.

For a further description, please see this topic:

https://www.akeebabackup.com/support/forum/admin-tools-support/joomla-17-upgrade-via-admin-tools/limit/50/offset/0.html

Thursday, 27 October 2011 03:38 CDT

nicholas
This is not entirely correct. I added back the update from 1.6 to 1.7 in Admin Tools 2.1.10, as I found a way to do it.

This problem you have means that Admin Tools is unable to contact JoomlaCode.org in order to fetch the update information. Please ask your host to allow connections over TCP port 80 to JoomlaCode.org in their firewall for this feature to work. Furthermore, you have to ask them to enable the curl PHP module or the URL fopen wrappers. Either of them will do.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 November 2011 15:06 CDT

user41634
Hi,
I'm not sure if I'm allowed to post here (as I only have an Akeeba Professional subscription), but noticed something similar with Admin Tools Core 2.1.11. I have 1.5.22 installed, but when I attempt to upgrade, it only has "Reinstall Joomla! 1.5.24" available. I know it can't be the server because other sites that are on this same server (VPS) are not having this issue. Oddest thing here is, Update Manager doesn't allow me to either. So - all in all, this might be a general Joomla! issue... but might be good for troubleshooting in case other Admin Tools users come across something similar.

Again - I'm not sure of the policy for posting here, so please excuse me if I am not allowed to. Thanks!

Thursday, 03 November 2011 15:08 CDT

user41634
Dope... just saw the beginning text for this forum category... sorry about that.

Thursday, 03 November 2011 15:18 CDT

nicholas
No problem, that's a quick question :) The thing is, the Joomla! project hasn't released patch packages in ZIP format between all versions of Joomla!. If you have Joomla! 1.5.22, there is no 1.5.22-to-1.5.24 update package in ZIP format. Therefore, Admin Tools can't propose an upgrade.

That said, you can safely use the "Reinstall 1.5.24" button. What it does is to download the full installation package and extract it (except the installation directory). This is practically what you need to do to get an upgrade from one Joomla! 1.5 version to the next. The only difference between a full installation and an update package is that the latter doesn't contain the files which were unchanged between the two releases.

So, there you have it. Click on the Reinstall button :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 03 November 2011 15:20 CDT

user41634
Pure genius, thanks for taking the time to answer Nicholas :)

Thursday, 03 November 2011 15:21 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!