Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.7.2)
PHP version: (5.2.17)
MySQL version: (5.0.92-community)
Host: (Linux srv53.tophost.ch 2.6.18-338.12.1)
Admin Tools version: (2.1.10)


Description of my issue:
Hi Nicolas
I've just updated my site to Joomla 1.7.2 and added admintools. I have one problem and one question.
The problem - I've installed (Active Helper on the site and I can't get past the following message:

You don't have permission to access /components/com_activehelper_livehelp/server/index.php on this server.



Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

I've added the above path and file into the list of permitted files in adminpro, but without success. Any tips?

The question. Because I've had so many problems trying to make the site multilingual (components which claim to be multilingual but don't function correctly on Joomla 1.7), I've created a subdirectory in which I've added the second language. I've added that directory to admintoolspro and it runs without any problems. What I'd like to do, is add a rule into the .htaccess which enables a redirect depending on the browser language. I've seen that this is possible, but I don't know how or what to add into the htaccess generator of admintoolspro, so that this functions correctly.
As always thanks for your great support.
Regards
David
PS - if you want to see the site, it's here. I'm leaving the error message on the chat function for you to see.

I do have an .htaccess file, generated by admintoolspro. I've added it below.

The setup is as you say, two different sites, one for each language, wher the english site lives in a subdirectory under the public_html folder.
The redirect that I mentioned, I found some info on here. But don't know how to apply it in the .htaccess generated by admintoolspro.

OK. Thanks. I'll experiment. I just wasn't sure if it would interfere with some of the other rules generated by the htaccess-generator.

I still havn't been able to solve the problem of letting the live helper work.

Hi again Nicholas
I have installed it as you said - see image for settings. The index.php in the page addresses only disappears when I activate the apache setting.
In both cases, I still get that 404 message. Did you get the .htaccess file I uploaded? Did I do the setting correctly for access to that file/component?
If you like I'm more than happy to PM you access to the site.

I really appreciate your efforts :-)

Regards
David

Hi Nicholas
OK - not what I want to hear but I understand.
I've had a long session with the developer about something that didn't work, which resulted in me creating a correct subdomain for the english site version. So I thought that might solve it. It solve the issue I had with them, but it didn't solve this .htaccess issue.
I'll try again tomorrw.
Thanks a lot for all your efforts.
Regards
David

The way it works, is that it is installed and managed from one site - in my case the main (German) site. The second site is added on via a module, which is called up from the main site, where you configure both sites.
Does that tell you more? You are welcome to have a look.

I'm not sure, as the configuration has to include what is in effect the "live site" address. Which I've included in the config file.

However - I will have to look at this with the developer as a next step.

By the way, I added the extra steps from the site I mentioned to recognise browser language and then nothing worked anymor :-) So I've left that out too.

Thanks again - I'll be back when I've reched the developers.
Regards
David