Support

Admin Tools

#10227 My site already attacked.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 16 January 2012 02:58 CST

Monday, 16 January 2012 02:55 CST

itaym
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Some
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.5.25)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (2.1.14-pro)


Description of my issue:
My site already attacked. Can I install Admin Tools Pro and try repair the site issues?

Monday, 16 January 2012 02:58 CST

nicholas
You have to actually follow the site unhacking instructions I've written up over here: https://www.akeebabackup.com/documentation/walkthroughs/item/1124-unhacking-your-site.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!