Support

Admin Tools

#11014 Unable to open GeoIP.dat

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 09 February 2012 05:00 CST

RCheesley
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.1
PHP version: 5.3.8
MySQL version: 5.1.56-log
Host: Our dedi at heart
Admin Tools version: 2.2.a3

Description of my issue:
Several users are experiencing an issue when posting to our forum:

Can not open /home/bla/public_html/administrator/components/com_admintools/assets/geoip/GeoIP.dat

At least one of the people reporting this are behind a corporate (school) firewall. I assume this is because the filetype .dat may be blocked - is there any workaround? I appreciate geographic blocking is not an essential part of Admin Tools so if we disable it presumably it would resolve the issue.

Thought it might be useful to raise as some folk may want to use it and come up against this issue.

Ruth

nicholas
Akeeba Staff
Manager
Hi Ruth,

This file is used in all security exceptions logging, as it "translates" the IP of the user to a country. The "System - Admin Tools" plugin checks if the administrator/components/com_admintools/assets/geoip/GeoIP.dat file exists and if it does it tries to load it. You can either delete that file altogether or update it. The latter is very easy. Go to Admin Tools, Web Application Firewall, GeoBlock and click the update button on the top of the page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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