Support

Admin Tools

#36388 Admin Tools Pro and Let's Encrypt SSL Certificate

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 06 February 2022 20:17 CST

Friday, 07 January 2022 06:03 CST

LAMF

Hi,

I am grasping at straws here but I am administrating around 10 joomla based sites using Akeeba Backup and Amin Tools Pro on all sites. I am also via my web host using the free SSL Cerificate from Let's Encrypt and everything is working fine on all sites except for one of them. 

slangpress.se

On this site the SSL certificate seem to run out every time I log into Joomla backend. All other sites are working fine.

So I know this might be a long shot but I am grasping at straws so all kind of suggestions are highly welcomed. Can it be something that has to be set in Admin Tools in order for the certificate to work?
If I clear all cache in the browser the SSL certifcate becomes valid again and on the server everything look good. So any suggestion that might be related to Admin Tools or Akkeba Backup in this matter would simply make my day.

All the best
Micke

Friday, 07 January 2022 08:15 CST

tampe125

Hello,

I'm pretty sure that Admin Tools is not related to your issue, since they live in two different universe: SSL certificate lives on your server configuration, Admin Tools on your website. Admin Tools can affect your browser to force it to always load the HTTPS version of your site, but it can't change your server configuration.

First of all, I'd suggest you to replace your current .htaccess file with Joomla default one, then manually disable Admin Tools system plugin. In this way our software is completely disabled. Do you still have the same issue?

Then I'd check your configuration.php file. Do you have any values for variables $live_site, $cookie_domain and $cookie_path? In 99.9% of the cases they should be left empty. Honestly that's the only things that are coming to my mind, otherwise you'll have to ask your host what's going on. For the records, I see that your certificate has been issued today.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 07 January 2022 09:42 CST

LAMF

Hello,

Thanks for all suggestions.

I have tried to replace the .htaccess with the joomla default one by renaimng it from htaccess.txt to .htaccess and renaiming the other to access1.txt.

THen I disabled the admintools system plugin but this did't affect or solve the issue.

All of the variables you suggest are empty so it is definitely something on the host server that is causing the issue.

The SSL certificate was renewed by myself earlier today as I wanted to try if deactivating the certificate and then re activate it would solve the issue, but that did not solve it either.

All my other sites work fine on the same server, only deifference is that the other sites are oledr and are using an older Direct Admin interface than this site, however I find it hard to believe that this is causing the problems.

Thanks a lot for your suggestions and I wish you a great weekend!

Micke

Friday, 07 January 2022 09:47 CST

tampe125

For what it's worth, Let's Encrypt certificates are issued by domain, so it's possible to have issues on a site and not to another. Honestly you should get in touch with your host and report the issue, it seems there's something off with your server configuration.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 06 February 2022 20:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2022-02-06 20:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!