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Admin Tools

#36473 Blocked but not in Disallow or Blocked list

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Saturday, 19 February 2022 20:17 CST

Krachtstroom

For some strange reason, I (and not only me) are blocked from my website, both frontend and backend. I disabled Admintools to find a reason. But my IP is not in any Disallow or blocking list.

 This is the url of the front end, admintools is enabled now: https://dedussenaar.nl/

What can be wrong?

Hope to hear soon.

Regards, Hans

tampe125
Akeeba Staff

Hello,

can you please get inside the Web Application Firewall page,  Administrator Exclusive Allow IP List. Then click on the New button. Don't worry, we just leverage the form to check what's the IP read by Admin Tools.

On the new page, you will see an IP address. Write it down.

Then go to https://www.whatsmyip.org/ and check the IP displayed with the previous one. Are they the same? If not, please get inside the Configure WAF page. It means that there's a proxy in front of your site and we need to tell Admin Tools to look for the correct IP

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Krachtstroom

Hi Davide,

I'm really sorry, I had my information not complete. I have my IP address in the Admin white list. And it worked for a couple of years now. That's why I contact you. I work with Admin Tools for many years now, but this is beyond my knowledge.

Did you visit the URL I provided? Curious what page you got.

If you have other suggestions, please do not hesitate to share.

Cheers, Hans

tampe125
Akeeba Staff

I was able to visit your website without any trouble.

Please follow the above instructions, I suspect your host put a proxy in front of your webserver and the wrong IP is detected.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Krachtstroom

Ok, I will check. But that doesn't explain why I can't see the front end too? Is it?

System Task
system
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