Support

Admin Tools

#36886 WAF emails not being sent for admin login and other emails only sent to super user email addressHello,

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by DanielH on Tuesday, 05 April 2022 10:28 CDT

DanielH

Hello,

A few issues with the sending of emails in WAF. I have all emails set to a specific email address depending on the situation. The only emails sent are when saving after a settings change, the "Admin Tools troubleshooting information" email is sent and received. All other emails are not being sent.

1. Emails for administrator not sent:

  • Email this address on successful backend login
  • Email this address on failed administrator login

2. All other emails for the following are not sent:

  • Email PHP Exceptions to this address
  • Email this address on blocked request
  • Email this address after an automatic IP ban

3. Email addresses listed in the WAF settings within the Logging & Reporting and Auto Ban panels are ignored:

Emails are only sent to the Super User account email address. I tested this by changing the Super User email and emails are being sent to Super User email address regardless of setting of different email address in the WAF for different notifications listed above.

In researching I tried several reported fixes for past versions but none worked.

Thank you
Daniel

nicholas
Akeeba Staff
Manager

Thank you for the ticket! I can see that indeed some emails are not sent because the plugin could not correctly determine if you are using Admin Tools Core or Professional. This will be fixed in the next published version, later today or early tomorrow (our timezone, GMT+3).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

DanielH

I am now getting the administrator login emails and will monitor the others as they as they are triggered. Thanks for  the update

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!