Support

Admin Tools

#36910 plesk joomla tookit 'Administrator login' gives error 403

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Thursday, 07 April 2022 09:26 CDT

Thursday, 07 April 2022 05:29 CDT

yuukigmbh

I have installed admin tools and generated the .htaccess file.

Backend protection is set to yes (further 'default')

Frontend protection is set to yes (further 'default')

Exceptions from server protection is the standard

 

Everything works if I go to the [url]/administrator/ from my browser.

In my hosting environment I have also the Plesk Joomla-Toolkit installed (https://www.plesk.com/joomla-toolkit/)
Installing/activating/deactivating is working
In this environment there is also a link "Administrator Login" (see attachment).

When I click this link (that seems to be https://[my hosting url not domainname of site]:8443/modules/joomla-toolkit/index.php/detail/redirect?instance_id=9 and seems to results in header('Location: ../administrator/index.php') what seems to cause the 403 error.
I have added the IP (2) of [my hosting url not domainname] in the WAF "configure WAF" "Exceptions" as never block these IPs (is the same IP as my [site url]

Is this now caused by the .htaccess or by the WAF? is there a way to configure this in the correct way so I could use this link again (because I maintain multiple Joomla sites from there and is it easier to click login admin from there than go to every side manually)

 When I click this go to "administrator Login" link I do get an "email super user logged into the administrator" only not logging in just showing this 403

Edited by yuukigmbh on 2022-04-07 05:32 CDT

Thursday, 07 April 2022 09:26 CDT

tampe125

Hello,

are you using a secret param to access your backend? If so I doubt that Plesk is considering it, hence the 403 error. Otherwise, I suspect your host installed some kind of plugin and its access is prevented by Admin Tools .htaccess file. I think you should get in touch with them and ask which file is required 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!