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Admin Tools

#37258 Admin tools for Wordpress

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by bobdxb on Monday, 27 June 2022 10:18 CDT

Friday, 10 June 2022 05:53 CDT

bobdxb

Hi,

I am using wordpress and woocommerce in our website. In order to connect to our shop POS we use plugin connectPOS. It support asked us to white list the IP's of their server in order to sync with our shop. I attach what we entered, kindly confirm our whitlisting is correct. Still we are unable to connect to their server even with whitlisting.

Thanks for help and support, Slobodan

 

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Friday, 10 June 2022 08:02 CDT

nicholas

You only need what you have in the first screenshot.

The second screenshot is about making exceptions to specific URLs. Putting an IP address there does absolutely nothing.

Kindly note that it's possible that these exceptions are not enough. Does connectPOS use arbitrary .php files it needs direct access to from the web? If so and you are also using the .htaccess Maker feature of Admin Tools you will need to get a list of the URLs from connectPOS' developers and let us know so we can guide you adding the necessary exceptions in the .htaccess Maker as well.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 10 June 2022 16:22 CDT

bobdxb

Hi Nicholas,

Thank you for your reply. ConnectPOS support told us that our server is refusing connection without and specifics.

Sunday, 12 June 2022 10:32 CDT

nicholas

Without any specifics we can't help. Please ask the ConnectPOS support which URLs they need to access and which User-Agent strings they will be using. Without this information nobody can help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 27 June 2022 10:18 CDT

bobdxb

Hi Nicholas,

We solved problem, it was Jetpack blocking the IP's.Tks anyway.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!