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Admin Tools

#37446 Trouble on amin panel after installing Admin Tools and Akeeba Backup

Posted in ‘Admin Tools for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10.10
PHP version
7.4.25
Admin Tools version
6.1.6 pro

Alfano

Hi. I have, on another site, a very similar issue the one I described in ticket #36179.

After installing AT and AB, I cannot do almost nothing in admin panel: menus are not working, cannot make a backup with AB, cannot even unistall components (button "unistall" not working).

Differently from the solution on previous ticket, this is NOT a browser issue: same behavior on Opera, Firefox, Safari and Chrome.

Please help.

 

Marco

 

Alfano

Update: even the front end is not working anymore: I get error ERR_TOO_MANY_REDIRECTS

nicholas
Akeeba Staff
Manager

It sounds like the .htaccess file which you chose to generate when going through Admin Tools' Quick Setup Wizard is causing some trouble for you. Kindly note that you were given the URLs to troubleshooting instructions for this issue both on the Quick Setup Wizard page (with an interaction to print them out) and via email — albeit the latter may have ended up in your spam.

Delete the .htaccess file.

Rename the file .htaccess.admintools back to .htaccess. If this didn't work, copy the file htaccess.txt as .htaccess replacing the existing .htaccess file.

Edit your configuration.php file.

Find the $live_site line and make sure it reads

public $live_site = "";

Note that there's nothing between the two double quotes. Most likely you have something in there right now which causes an infinite redirection loop.

If you are using OpenLiteSpeed (not LiteSpeed proper or Apache) please do not try to use the .htaccess Maker. There's a known bug in OpenLiteSpeed which makes it ignore some critical parts of our .htaccess file, leading to problems accessing your site. If you are using Apache or LiteSpeed proper (NOT OpenLiteSpeed) you can use the .htaccess Maker just fine.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Alfano

Hi 

yesterday, before receiving your reply, I solved the frontend error issue bu replacing the .htaccess file with the renamed standard htaccess.txt that is in joomla root directory.

And, in the meanwhile, trying to restore the previous situation before installing AT and AB, I manually uninstalled the two components by deleting the relative directories in the folders /components, /administrator/components, /media and /plugins/quickicon and all the referral tables and entries in the database.

Still, the trouble in the administrator panel persists.

in configuration.php file the line has always been

public $live_site = "";

Don't know what to do else. Please help.

Marco

 

 

 

 

nicholas
Akeeba Staff
Manager

Let me do a recap of what you have done:

  • You have replaced the .htaccess file with the Joomla default, therefore proving that the problem is not with Admin Tools' .htaccess Maker.
  • You have deleted the component's and their associated extensions' folders and files, therefore their code which is no longer in your site cannot run, therefore providing that the problem is not with Akeeba Backup and Admin Tools.

At this point you have proven beyond any doubt that our software wasn't at fault.

Yet, you say that you still can't access your site with any of the browsers you tried.

I did try accessing your site and I can. There is no redirection and no problem. (For anyone reading this public ticket, the site's URL is provided in the non-public portion of the ticket's environment information data).

It's not an issue with our software, not a problem with your site, you still have trouble accessing it from your computer. The only logical conclusion based on the information I am given is that you have a problem with your computer.

Can you please try accessing your site with a different computer and please verify that the URL to your site you've provided is correct?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Alfano

 

Thanks for your reply, but maybe I was not clear in explaining: the main trouble was in the admin panel, not in the frontend. The menus in the top bar of the backend panel did not work. Strange characters appeared in the sidebar. It was impossible to do almost anything.

And it occurred right after installing the two components. As I told you, the frontend problem was solved before your reply. 

Anyway, I tried again, after your reply, to access the administrator panel with other browsers. And with Firefox and Safari now it all seems to work correctly. But:

1) I need to install Admin Tools and Akeeba Backup (pro versions both, I am a subscriber) on the site. How can I do this avoiding to have the same problem I experienced before? Could this be a problem related to component/Jomla/Php versions compatibility?

2) Still I cannot work on Opera in the backend. How can I solve this?

Thanks in advance for your reply

Marco

nicholas
Akeeba Staff
Manager

Thank you for the clarifications.

Regarding Opera, if all the other browsers work then it's something in the browser that's preventing you from using your site. As things are right now you are NOT using any of our software so the problem is just with that browser. I would start by disabling all browser extensions and Opera's VPN. Then I'd enable them one by one, trying to see which one is causing a problem.

Akeeba Backup does not affect the way your site's administrator works. You can just install it. Since you have manually removed its files please do install it twice in a row, without trying to uninstall it before or in between.

Admin Tools CAN change the way your site's administrator works. Install it twice in a row, without trying to uninstall it before or in between. In its Quick Setup Wizard page do the following:

  • Administrator secret URL parameter: leave empty
  • Password-protect Administrator: leave empty
  • Allow administrator access only to IPs in Exclusive Allow IP List: No
  • Disable editing backend users' properties: Yes
  • Forbid frontend Super Administrator login: No
  • Enable Web Application Firewall: Yes
  • Enable IP workarounds: No
  • Automatically block repeat offenders: Yes
  • Add repeated blocked IPs to the IP Disallow List: Yes
  • Allowed domains: Leave empty
  • Project Honeypot HTTP:BL Key: Leave empty
  • Create a security tightening .htaccess: No

Click on Save & Close to apply the configuration. This is a safe configuration which does not block you from your site.

Afterwards you can go to the .htaccess Maker to try and create a .htaccess file. If that blocks you follow the instructions in http://akee.ba/500htaccess. It's recommended to start with all options disabled and start enabling them one at a time to find out what doesn't work for your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Alfano

Thank you, I reinstalled latest versions of the components following your instruction: on Firefox everything works fine. Even activating, one by one, most of the AT parameters you suggested to dectivate, no problems were dected.

Strangely enough, on Opera the backend admin problem at first seemed to be unresolved. But checking today all seems right even there. Maybe it was a browser cache issue? Strange, since I cleared it several times and nothing changed, at the time.

Anyway, the problem is solved. Thank you again

Marco

nicholas
Akeeba Staff
Manager

Opera, as well as all Chromium-based browsers, cache redirections. You need to completely quit the browser to clear that cache. If unsure, reboot the computer (don't try to turn it off and back on again; Windows 10 and 11 simply hibernate instead of turning off, therefore the redirections cache is not cleared).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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