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#37519 Admin Tools troubleshooting information -- http://akee.ba/lockedout -- wrong link

Posted in ‘Admin Tools for Joomla!’
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Environment Information

Joomla! version
4.1.5
PHP version
n/a
Admin Tools version
7.1.9

crazyhorse

Following configuration changes admin tools very helpfully sends an email with the text:

 

You just saved the Admin Tools' Web Application Configuration using the Admin Tools component on your site “site”. This is a generally safe process. In some cases a misunderstanding, an oversight, or a browser or server mangling your settings may result in your site not working properly or becoming inaccessible. This applies to both Joomla itself and its various third party extensions. In this unlikely event please consult the following URLs for troubleshooting instructions:

http://akee.ba/lockedout

http://akee.ba/500htaccess

http://akee.ba/adminpassword

http://akee.ba/403edituser

 

Unfortunately the link -  http://akee.ba/lockedout takes one to the instructions for Joomla 3:

 

Using FTP to regain access to your site's administrator

The failsafe way to regain access to your site's administrator backend is using an FTP application or your hosting control panel's File Manager to rename a file.

Go inside the plugins/system/admintools/admintools directory on your site (on older versions of Admin Tools: plugins/system/admintools). You will see a file named main.php. Rename it to main-disable.php. This will turn disable the Web Application Firewall from executing and you can access your site's back-end again.

 

Finding the instructions for Joomla 4 was a bit more tricky as google searching gives the WordPress version.

The link should point to https://www.akeeba.com/documentation/admin-tools-joomla/atwafissues.html  

 

 

 Old and mostly in the way

tampe125
Akeeba Staff

Hello,

thank you very much for the report! We're going to fix it in the next version, scheduled for the end of August.

Thanks again!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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