Support

Admin Tools

#37536 Problem IPWL

Posted in ‘Admin Tools for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.1
PHP version
8.1
Admin Tools version
7.1.9

sdesprez

Hello

For all websites I received

We would like to notify you that a security exception was detected on your site, AZ CLEAN, with the following details:

IP Address: my-IP (IP Lookup: https://ip-lookup.net/index.php?ip=my-ip)

Reason: ipwl

If this kind of security exception repeats itself, please log in to your site's back-end and add this IP address to your Admin Tools's Web Application Firewall feature in order to completely block the misbehaving user.

Best regards,

 

What is the reason ?

Thank you very much for your help

Regards

Sylvain,

tampe125
Akeeba Staff

Hello,

this means that Admin Tools is set to allow backend access to only a limited amount of IP, one IP that is not in that list tried to access the backend and it got blocked.

You can read more about this here: https://www.akeeba.com/documentation/admin-tools-joomla/waf-ip-whitelist.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.