Support

Admin Tools

#38889 I cannot login anymore after a simple change setting in Admin tools!

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.9
PHP version
8.0.28
Admin Tools version
7.3.2

Latest post by tampe125 on Friday, 21 April 2023 05:26 CDT

leon_kolenburg

The joomla 4 website is worrking fine. till i think i change a setting for changing the password at de front of the website.

After that I cannot logon anymore. When I type the link to logon it is going directly to the front. www.zininkoken.nl

The link to logon is:ย https://www.zininkoken.nl/administrator/index.php?6200md

What is going wrong?

nicholas
Akeeba Staff
Manager

My best guess is that you have accidentally changed your Administrator Secret Word setting. Please follow the troubleshooting instructions in Admin Tools' Web Application Firewall (WAF) locked you out of your site

Kindly note that a (shortened) link to this and other troubleshooting pages is emailed to you every time you change the Admin Tools WAF and .htaccess Maker configuration.

Nicholas K. Dionysopoulos

Lead Developer and Director

๐Ÿ‡ฌ๐Ÿ‡ทGreek: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent ๐Ÿ‡ซ๐Ÿ‡ทFrench: basic โ€ข ๐Ÿ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

leon_kolenburg

I use only one secret word for all the website. and i didn't visit that page of the admintools. i am sure.

I have a copy of the website where i can test it again..?

nicholas
Akeeba Staff
Manager

Please follow the troubleshooting instructions in Admin Tools' Web Application Firewall (WAF) locked you out of your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

๐Ÿ‡ฌ๐Ÿ‡ทGreek: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: excellent ๐Ÿ‡ซ๐Ÿ‡ทFrench: basic โ€ข ๐Ÿ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

leon_kolenburg

รฌ did a few times step 1, but i never receive an email?

https://www.zininkoken.nl/administrator/[email protected]

And I am very sure the email address is correct.

tampe125
Akeeba Staff

Closed as we're working on the other ticket on the same subject.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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