Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by robertvdh on Monday, 31 July 2023 05:12 CDT
One of my customers (a good customer) reported that one of their IP addresses was redirected to a 403 page.
I have unblocked that IP address and that seems to solve it for now.
I inspected the access logs from the website, but cannot find why that IP address was being blocked.
I looked in the various logs from Admin tools WAF but could not find the IP address there.
What could be causing this?
And where do I find the list of unblocked IP Addresses?
Robert
Hello,
as soon as you unblock an IP, it gets deleted from all the logs, otherwise it would be automatically blocked again.
If this happens again, please take a look at the logs before unblocking it.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Davide,
Thanks.
Robert
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!