Support

I am sorry to bother you, been working on this for hours and can't figure it out.

Background:

Joomla is showing an update needed for Admin tools core but we only use the pro version. We use mysites.guru to keep everything updated. On your last update I installed the upgraded admintools pro version manually in all 28 of our sites that are showing this problem. That is about half the sites we have it installed on. We have had this problem for quite a few months.

The problem isn't at mysites.guru as the actual Joomla sites all show Admin tools core update needed. Even though the installed version is pro.

One of the things I have tried to solve this is to uninstall the current version of Admin tools and reinstall. But each time I do I get these two errors:

The PLG_ACTIONLOG_ADMINTOOLS extension is part of a package which does not allow individual extensions to be uninstalled.
The com_admintools extension is part of a package which does not allow individual extensions to be uninstalled.

I suspect that is the problem, can you tell me how to fix that?

 

More info if needed:

I have tried uninstalling Akeeba Backup Pro also then uninstalling Admin tools pro. But I still get that error.

I turned on debug and error reporting when doing the install. I didn't see any extra errors and am including the debug info below.

I checked the database for any mention of akeeba or admin tools after uninstalling Akeeba Backup pro and admin tools pro. I didn't see any references to it. But that didn't help when reinstalling Admin Tools pro.

 

Even more info if needed:

(I am testing with the older version 7.4.1pro, then checking the update button in Joomla)

I used a variety of measures to solve the wrong update showing on the backend. These worked for the first 4 I did but not on the one I am working on now.

We used to use Watchful for our updates. I uninstalled that when we switched to Mysites but Watchful left a folder in Plugins/System I didn't know about. I removed that in all the ones I have worked on so far.

I tried removing the Admin tools folder in plugins/system before uninstalling.

I cleared all caches and checkin and did a database update.

On some I removed and installed twice.

I changed the Extensions/Options Update caching to zero.

I left that setting at 6 hours, reinstalled Admin tools, put in the key, set it up. Then changed caching to zero and clicked the update button.

I have cleared the cache by deleting administrator/cache/autoload_psr4.php before and after reinstalling.

 

Thanks for any help you can give me.

Mike

 

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I didn't find a solution to the error but I did figure out how to get the correct version in extensions update to show.

The process for anyone else with this problem is:

ftp into plugins, remove watchful, then into system and remove any other tools you used before to move the admin location.
Extensions / Manage Update Sites delete Admin tools pro and core if both are there..
Remove admintools pro.
Reinstall twice, add key and settings.
Go to update and check.
If still shows core version go back to Extensions / Manage Update Sites delete Admin tools pro and core if both are there..
Then install one more time.
put key in again.
and check updates again.