Support

Admin Tools

#39609 Do Gantry 5 conflict with Admin Tools?

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.3.4
PHP version
8.1
Admin Tools version
7.4.2

Latest post by tampe125 on Tuesday, 10 October 2023 08:21 CDT

Tuesday, 10 October 2023 07:51 CDT

heisim

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

My website migogvejen.dk fails at approximately the same time every evening - around 11.30pm.
I suspect Admin Tools conflicts with Gantry5?
I have several times tried to create an .htaccess file via Admin Tools, with different settings, but the page fails every time.
Attached the error code and screenshots of the error.
I hope you can help with a solution to the problem and I look forward to hearing from you.

Tuesday, 10 October 2023 08:21 CDT

tampe125

Hello,

Admin Tools is simply reporting the exception. If you look at the code, you will see that the problem comes from Regular Labs.

You should get in touch with them and report the issue.

Davide Tampellini

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!