Support

Admin Tools

#39809 Can't Uninstall Admin Tools Installer

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4
PHP version
8.1.25
Admin Tools version
7.4.4

Latest post by tampe125 on Monday, 13 November 2023 09:14 CST

alexio

Goal is to update a site from Joomla 4.4 to 5.  In the Joomla  In the "Pre-Update Check for Joomla ‎5.0.0" > Extensions, it states "unknown compatibility" for Installer - Admin Tools Professional.

So, we go to Manage > Extensions, find  "Installer - Admin Tools Professional - Site Plugin 6.1.8 2023-01-09" , select it and click the "Uninstall" button..... BUT... 

We receive the following: 

"An error has occurred.
0 This extension requires FOF 4."

And it remains.... Installed.  

How to remedy? 

Have searched in folders, db tables, etc, to no avail.  Where does it hide, pray tell??

Thanks in advance!

Ps.  To have a easier time finding the culprit via ftp, we uninstalled AdminTools Pro (7.4.4). Once mystery is solved, will re-install, ;-) 

 

tampe125
Akeeba Staff

Hello,

you can remove the check for FOF4 by deleting the file script.php of that plugin and then perform the uninstall procedure again.

You should be able to uninstall it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!