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Admin Tools

#40679 Provider-disable, but the Admin Page does not generate

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.4.3
PHP version
n/a
Admin Tools version
7.5.1

Latest post by nicholas on Monday, 27 May 2024 00:41 CDT

Telemachus

Hell0 Team Akeeba!

 

Very strange error.  I am using SP Pagebuilder 5 to build my website.  But after I installed Admin Tools, I was locked out.  Using the Lockout guidance, I disabled provider in cPanel.

 

But now when I use /administrator, I get an unrendered admin page.  And when I try to access the backend from the Pagebuilder, I simply get a blank page.

 

No clue what is going on.  Many thanks in advance for your thoughts.

 

Best,

 

--Ed

 

 

nicholas
Akeeba Staff
Manager

Try replacing the contents of your .htaccess file with the contents of Joomla's htaccess.txt file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Telemachus

Hello Nicholas!

 

Thanks for the advice.  Tried that, but the same Pagebuilder page is rendered.  Also, if I use the /administrator doorway, same result.  I ran the cPanel check for viruses and found none.  Still locked out of the administrator.

 

I would greatly appreciate any advice.

 

Best,

 

--Ed

nicholas
Akeeba Staff
Manager

If you have disabled the provider.php file of the System - Admin Tools plugin then Admin Tools' PHP code is no longer loading on every request.

If you have replaced the contents of the .htaccess file then Admin Tools' .htaccess Maker changes are no longer applied.

Ergo, having done both, you have proven that Admin Tools is unrelated to your problem since none of its code is running anymore.

Did you install any other security-related extensions?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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