Support

Admin Tools

#41139 Unable to login as Administrator

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.3
PHP version
8.3
Admin Tools version
7.6.1

Latest post by nicholas on Tuesday, 24 September 2024 00:23 CDT

Monday, 23 September 2024 10:22 CDT

Richard Chick

After changing my site's database password, the Akeeba Password-Protect Administrator is refusing to accept the password PWD-protect PWDI have on record.

I also get the same response when I try to login in Rescue Mode.

I am able to login to my cPanel and view the files with file manager but unable to follow the instructions to use FTP to regain control because there is no  plugins/system/admintools/admintools folder on my site.  Nor is there a "main.php" file in any location under plugins/system/admintools/

I have tried relocating the .htaccess.admintools file to my downloads folder but that does not help.

Tuesday, 24 September 2024 00:23 CDT

nicholas

You are looking at the wrong instructions. The instructions changed since the first release Admin Tools 7 in 2021 since we're now using Joomla's new extensions API which was introduced in Joomla! 4.0. You can find the new instructions in the documentation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!