Support

Admin Tools

#41912 A Cloudflare timeout occurred during configuration. Error code 524

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.4.13
PHP version
8.1.32
Admin Tools version
7.8.0

Latest post by createdesigns on Tuesday, 13 May 2025 03:55 CDT

createdesigns

Hello Akeeba support team,

I have an urgent request to help with the configuration of Admin Tools Pro.

It installed without issues but when I go to Quick Setup Wizard page and click Save & Close, the page freezes and after a while it shows Error code 524 from Cloudflare.

So I can't setup the protection which is what I need urgently because I detected various Russian IPs which try to attack my admin page.

Please help with this issue.

Kind regards,

Stan

nicholas
Akeeba Staff
Manager

Regarding the emergency: You are using CloudFlare. You can block these IPs, their ASNs, or all of Russia on CloudFlare's end. You could even set up a rule to allow only specific IPs to access /administrator/* URLs on your site. This is why my recommendation has always been to have one of these services in front of your site; you can cut a lot of malicious traffic with the efficiency (and grace) of a sledgehammer.

Now, about the issue.

First, check your mail settings. Can your server send email? How long does sending an email take? How many Super Users do you have? Whenever you save Admin Tools' configuration an email is sent to all Super Users with troubleshooting information, in case they lose access to the site. If your site hangs trying to send these emails, or takes too long, you will have a timeout.

If that is not the case, there is a very good chance that your host has its own server protection –most likely Apache's mod_security2 with the OWASP core ruleset– which gets in the way of saving the Admin Tools configuration options. Contacting your host is the only way to check that, and they will be able to tell you what code to add to your .htaccess file to disable the security rule which causes the problem. Moreover, since you have CloudFlare which implements the very same security rules, you can also ask your host to disable that security for your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

createdesigns

Thank you for your detailed reply and advice. Yes I blocked some IPs manually and stopped the attack. However I will continue to sue Akeeba.

I made some mail tests according to your suggestion and it turned out that there is a problem with the mail sending via SMTP. The same timeout occurred even with simple test mail in Global configuration. It seems that it has nothing to do with Akeeba and the problem is elsewhere.

Thank you for your suggestion.

Sincerely,
Stan

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