Support

Admin Tools

#41934 Error Building Administrator Menus

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.2.1
PHP version
PHP 8.3.21
Admin Tools version
Admin Tools 7.8

Latest post by nicholas on Friday, 23 May 2025 00:14 CDT

watchtower

Installed latest version of both admin tools and backup utility both install fine but the do not install into menu so I cannot access . See attached error message I get on install.

nicholas
Akeeba Staff
Manager

Please note that extension installation, update, and uninstallation is handled by Joomla itself, with code written by and maintained by Joomla. We have no say on it.

That said, your error message complains about a database column called name. There is no such column in the #__menu table. There is such a column in the #__extensions table, but Joomla's core code is supposed to fill that in with the slug of the component it's installing (in this case com_admintools and com_akeebabackup). This is not something we control, that's part of how Joomla's extensions installer works the past 18 years.

It looks like something is very much broken on your site. Have you accidentally mixed files from different Joomla versions? Have you modified any core Joomla files yourself?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!