Support

Admin Tools

#42125 Cannot run Quick Setup Wizard

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
5.3.2
PHP version
8.2.29
Admin Tools version
current

Latest post by nicholas on Wednesday, 16 July 2025 10:08 CDT

marscom

Dear Nicholas,

as I wrote yesterday, I still cannot run the Quick Setup Wizard for Admin Tools. This leads to a 504 Gateway Time-out. Please refer to the screenshots. Is there anything wrong with the hosting settings?

 

Best regards

Martin

nicholas
Akeeba Staff
Manager

As I told you two days ago.

When you use the Quick Setup Wizard, .htaccess Maker, or Configure WAF page in Admin Tools it tries to send all Super Users an email with troubleshooting information. There are two potential problems with this.

If Joomla hangs trying to send email because of a misconfiguration you mistakenly believe that the problem is with Admin Tools.

If you have invalid email addresses in other, possibly forgotten, Super User accounts Joomla will throw an exception. In some servers this may cause the site to appear to have stalled instead of showing an error page.

I have seen both of these problems several times.

First, go to System, Global Configuration, Server tab and click on Send Test Mail. If the site stalls, the problem is with the email configuration. Fix it, make sure it works (using the Send Test Mail button), and only then try to install and use Admin Tools.

If the email was sending correctly, try to check all Super User accounts. Invalid email addresses are a common mistake, and difficult to catch. Try deleting the email address of every Super User account and retype it manually. Except yours because you've already checked it works, since you are here after having made sure that the Send Test Email does work.

Please let me know how that troubleshooting goes. And, please, do reply on the same ticket. Otherwise, as it happened in this ticket here, we have to start troubleshooting all over again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

marscom

I-am-so-darn-stupid. Thanks for your patience - again!

I changed the Mailer to PHP; before, it was set to SMTP with an invalid Server address. Now, everything is fine.

 

Thanks again. Wished, I had your nerves.

 

Martin

nicholas
Akeeba Staff
Manager

No worries! I am glad I could help you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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