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Admin Tools

#42172 Chronoforms Can't save since Installing Admin Tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
5.3.2
PHP version
8.2.29
Admin Tools version
7.8.1

Latest post by nicholas on Tuesday, 05 August 2025 10:48 CDT

earthwatch

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System Task
system
The ticket information has been edited by Paul Spyker (earthwatch).

earthwatch

I have set the WAF Exceptions for Chronoforms and left all options blank, I think this adds all to teh exception

nicholas
Akeeba Staff
Manager

I am not sure what you are referring to, or what you expect me to reply?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

earthwatch

I am trying to find out how do I stop the Admin Tools for Joomla blocking the plugin 'Chronoforms'

Since I installed it, when I try to save my Chronoforms, it just spins. I have set the WAF Exceptions for Chronoforms and left all options blank, I think this adds all to the exception.

What else can I do to stop it blocking the save of Chronoforms in the backend? I added my IP address in the safe list as well.

nicholas
Akeeba Staff
Manager

If it's being blocked by the Web Application Firewall you will see a line in the Blocked Requests Log with your IP address. I'd need the Target URL and Reason to help you.

If it's being blocked by the .htaccess Maker, the documentation instructions apply: https://www.akeeba.com/documentation/admin-tools-joomla/server-protection.html#determine-required-exceptions 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

earthwatch

Hi, so the URL of the Chronoforms spinning when you try and save is: https://earthwatch.org.au/administrator/index.php?option=com_chronoforms7&cont=connections&act=edit&id=6

I checked in the Blocked Requests Log and there is no entry in there for the blocking of Chronoforms or my ip.

I have reset the htaccess maker so it is not being used at the moment, this has fixed the Dashboard.

earthwatch

I also switched off Web Application Firewall's configuration - Request Filter to test but this did not help.

nicholas
Akeeba Staff
Manager

I checked in the Blocked Requests Log and there is no entry in there for the blocking of Chronoforms or my ip.

Therefore, the request is NOT blocked by Admin Tools.

I have reset the htaccess maker so it is not being used at the moment, this has fixed the Dashboard.

If you replace the .htaccess contents with those from Joomla's htaccess.txt file does that change anything?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

earthwatch

Hi, i reset the .htaccess file to the Joomla install version, but still it does not help.

nicholas
Akeeba Staff
Manager

You have proven that the problem does not come from Admin Tools. Neither its WAF nor its .htaccess Maker blocks your request. Since the problem doesn't come from our software that's all I can help with.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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