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Admin Tools

#42540 No mail with unlock URL

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.14
PHP version
8.2.29
Admin Tools version
7.8.4

Latest post by nicholas on Saturday, 13 December 2025 11:24 CST

pklinke

On my own managed site I use Administrator secret URL parameter. So sometimes when I forget to logout and I am automatically logged out, my IP is blocked. 

So I click on the link in the mail, receive the second mail to login and unlock my IP. So far as well.

 

But on two other sites I receive only the first 'blocked'-mail but there is no second mail with the login url after click on the link.

I could not find the reason.

Where can I look deeper to solve this?

 

Sincerely

Peter

 

 

Sincerely

Peter

nicholas
Akeeba Staff
Manager

Email configuration is in the Configure WAF page, auto-block and reporting tabs.

However, I would recommend enabling the cookie for the secret URL parameter which will work around the problem you have. Alternatively, you can make a habit of only accessing the backend of your site using the URL with the secret URL parameter (e.g. https://www.example.com/administrator/index.php?yoursecrethere)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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