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Latest post by nicholas on Thursday, 08 January 2026 07:07 CST
Dear Akeeba
I need your help. Since my webmaster installed Admin Tools Professional and Akeeba Onthos, I haven't been able to access the Joombla admin panel to manage retirum.cl.
Perhaps the problem is that I'm missing my IP address somewhere in the settings of your newly installed Joombla admin panel.
Where do I enter this? Is there a solution?
Best regards,
Luis F. Correa
You can use the instructions in https://www.akeeba.com/documentation/admin-tools-joomla/atwafissues.html to rename provider.php so that you can regain access to your site. You probably need to empty the Administrator Secret URL Parameter in the Configure WAF page.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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