Hello, as Super Admin can I unlock another user/Admin?
Thanks
#42619 Unlock users
Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
5.4.2
PHP version
8.3
Admin Tools version
PRO 7.8.4
Latest post by nicholas on Tuesday, 13 January 2026 06:23 CST
Tuesday, 13 January 2026 05:13 CST
antoniocornacchia
Tuesday, 13 January 2026 05:41 CST
nicholas
Akeeba Staff
Manager
Admin Tools does not block users, it only blocks IPs. As a Super User you can of course manage any and all blocked IPs, including those belonging to other Super Users.
If you are talking about user management, that's handled by Joomla itself. In Joomla 5.4 a Super User can block and unblock another Super User (changing the Blocked setting, and/or changing the assigned user groups). You can also disable their Multi-factor Authentication (MFA). What you cannot do is manage (add or remove) their passkeys and individual MFA settings.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 13 January 2026 05:55 CST
antoniocornacchia
Thank you Nicholas. How to unlock the IPs?
Tuesday, 13 January 2026 06:23 CST
nicholas
Akeeba Staff
Manager
If you know the IP address go to Admin Tools, Web Application Firewall and click Unblock IP. Type in the IP, click the button, done.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!