Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by scomil808 on Wednesday, 10 June 2026 15:30 CDT
I created a new website and installed Admin Tools, but I can no longer access the site. The page continuously loads/spins and never fully opens.
I attempted to enable debugging and troubleshoot the issue via FTP; however, I am unable to upload a new configuration file. As a result, I have not been able to restore access to the website.
Could you please advise on the best way to resolve this issue?
I was able to get in, but when I make changes in Configure WAF or Global Configuration, it spins and locks up.
The spinning/timeout when saving the Configure WAF or Global Configuration pages is a known issue caused by one of two things:
Step 1 — Disable email sending temporarily
Go to your site's Global Configuration → Server → Mail Settings and set Send Mail to No, then save. Now try saving the Configure WAF page again.
Step 2 — If disabling email didn't help: server-side blocking
If the above didn't resolve it, your host's server-side security (typically Apache's mod_security2) has a rule that mistakenly blocks the Configure WAF save request. Please contact IONOS support, explain that you are trying to save settings in your site's administrator area and that the request is being blocked. Tell them the URL displayed in your browser's address bar when the spinning occurs. They can either add an exception on their end or advise you on what to add to your .htaccess file to work around it.
Moira Fari
Support Specialist
🇬🇧English: native 🕐 My time zone is Asia / Nicosia
Kindly note that my replies are fully vetted by our developers.
Moira,
Disabling email sending temporarily fixed it. I have never seen that issue before.
Thank you very much.
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!