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#43019 Admin tools regards me as suspicious and has locked me out.
Posted in ‘Admin Tools for Joomla!’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by moira on Saturday, 13 June 2026 02:38 CDT
Saturday, 13 June 2026 02:38 CDT
moira
This means one of Admin Tools' protection features has blocked your IP. You can get yourself back in by following this documentation page:
https://www.akeeba.com/documentation/admin-tools-joomla/atwafissues.html
In short:
- Try the Rescue URL first. As the page describes, visit
https://www.your-site.com/administrator/index.php?admintools_rescue=YOUR_SUPER_USER_EMAIL(using your site's address and your Super User email address). Admin Tools will email you a recovery link that grants temporary access for about 15 minutes so you can log in and fix the setting that locked you out. - If the Rescue URL doesn't work, disable the firewall by renaming a file. Using FTP or your host's file manager, go to the
plugins/system/admintools/servicesdirectory and renameprovider.phptoprovider-disable.php. This switches off Admin Tools' protection so you can log in. Once you've fixed the cause of the lockout, rename it back toprovider.php— otherwise your site stays unprotected.
If you're still locked out after both steps, let us know the exact message you saw (a screenshot is ideal) and we'll take it from there.
Moira Fari
Support Specialist
🇬🇧English: native 🕐 My time zone is Asia / Nicosia
Kindly note that my replies are fully vetted by our developers.