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Admin Tools

#43053 Admin Tools blocks my template configuration

Posted in ‘Admin Tools for Joomla!’
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Environment Information

Joomla! version
5
PHP version
8.4
Admin Tools version
last

Latest post by nicholas on Friday, 19 June 2026 11:46 CDT

webmastercnfl
Hello. I just installed the admin tools for our joomla website. I saw there's a lot of settings in it, so I left the default configuration of the WAF. My Joomla website is using the Helix Ultimate framework and template, and for some reason, when I go the template configuration, the WAF seems to block it (see image attached). I saw there are exceptions in the WAF configuration, but I'm not sure how to use it. I appreciate any advice you can give me.

Thanks in advance.

nicholas
Akeeba Staff
Manager

Here is what to do:

  1. Go to Components → Admin Tools → Web Application Firewall → Configure WAF.
  2. Click on the Cloaking tab.
  3. Set Allow site templates to Yes.
  4. Click Save & Close.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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