Support

Admin Tools

#43107 Not able to log in while running the Akeeba Admin Tools Pro setup wizzard

Posted in ‘Admin Tools for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
6.1
PHP version
8.3
Admin Tools version
Pro 7.8.9.

Latest post by nicholas on Wednesday, 01 July 2026 11:01 CDT

Wouter Turkenburg

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Hello, I bought and installed AAT pro and started the Wizard Set Up. Next I am asked to fill in my username and password. Reaction: unauthorized. So I am unable to log in the backend. I checked the username and the password in my public_html folder and they are correct. What to do to access the backend again? Kind regards, Walter

nicholas
Akeeba Staff
Manager

Based on the wording of the error you are receiving, you are very likely asked by your browser for a different username and password, the one you set up for the Administrator Password Protection feature.

If you are not sure what that is or don't remember it, delete the administrator/.htaccess and administrator/.htpasswd files.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!