Support

Admin Tools

#43135 Installation failes

Posted in ‘Admin Tools for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
6.1.2
PHP version
8.4.23
Admin Tools version
n/a

Latest post by moira on Wednesday, 08 July 2026 01:14 CDT

domi

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Error-Message: JInstaller: :Install: SQL error Table '15_J4346b1436.ouis1_admintools_filescache' doesn't exist The installation of the extension has been stopped. Install Package: An error occurred during the installation of the extension: com_admintools-pro.zip

moira

This error means that Joomla has gotten confused as to whether, and which version of, Admin Tools is currently installed on your site. This happens due to erroneous recordkeeping in Joomla's core #__schemas table, not an actual problem with the package file you're installing.

If you currently have Admin Tools installed, please export its configuration first.

Then, go to System, Manage, Extensions.

Expand the Filter Options. Under "- Select Type -" choose Package.

In the Search box type Admin Tools package (exactly as shown) and click on the magnifier icon.

Select the only extension you see, making sure its Type is listed as Package. This check is crucial.

Click on Actions, Uninstall in the toolbar. Ignore any errors which may be printed.

Install Admin Tools' ZIP package twice in a row, without uninstalling it before or in between.

If you had exported your configuration, you can now import it back into Admin Tools.

Moira Fari

Support Specialist

🇬🇧English: native 🕐 My time zone is Asia / Nicosia
Kindly note that my replies are fully vetted by our developers.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!