Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
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Latest post by nicholas on Friday, 10 July 2026 09:48 CDT
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
After installing, without configuring anything?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
That's exactly why I was asking you about the configuration. That's what I understood happened and what I wanted to give you instructions about, but I wanted to be sure we're talking about the same thing :)
Part of the initial configuration (Quick Setup Wizard) is setting up the .htaccess Maker-generated .htaccess file. While we do try to copy over the PHP SetHandler / AddHandler lines from your existing .htaccess file automatically, there's a minority of cases where this doesn't work. In those cases you need to go to your hosting control panel, set the PHP version (so that the host adds the necessary lines to your .htaccess file), edit the .htaccess file in a text editor, copy the block of code that sets the PHP version, and put it into the .htaccess Maker's "Custom .htaccess rules at the bottom of the file" area. See https://www.akeeba.com/documentation/admin-tools-joomla/custom-htaccess-rules.html for more detailed information.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!