Support

I can of course help you, but I am not sure where you made the mistake. So, I'll give you two replies. If you're talking about the Allowed Domains, use these instructions. If you are talking about the .htaccess file, use these instructions instead.

In my previous reply I said this:

If you're talking about the Allowed Domains, use these instructions.

You confirmed this is what you are talking about. Therefore, this is the link you want.

Once you have access to your site by following the instructions in this link go to Configure WAF and change the Allowed Domains.

Then continue following the instructions to re-enable the Admin Tools plugin.

So, let me get this straight. You have renamed the plugin/system/admintools/services/provider.php file as per the instructions, but you are still being blocked by the Allowed Domains feature which is implemented by the plugin you just disabled and cannot run? Something sounds wrong here. Either your problem does not come from Admin Tools, or you didn't actually follow the instructions on that page.

Use an FTP application or your hosting control panel's File Manager to go inside the plugins/system/admintools/services directory. You will see a file named provider.php. Rename it to provider-disable.php. This will disable the Web Application Firewall from executing.

Log into your site.

Go to Web Application Firewall and click the Configure WAF button.

Find the Allowed Domains.

Remove all entries.

Click on Save & Close.

Using an FTP application or your hosting control panel's File Manager, go inside the plugins/system/admintools/services directory. You will see the file you have renamed to provider-disable.php. Rename it back to provider.php. This will re-enable the Web Application Firewall.

Kindly note I replied to you about the latest version of Admin Tools because that's what you indicated in your ticket.

For Admin Tools 6 running in Joomla 3, instead of plugins/system/admintools/services/provider.php you have plugins/system/admintools/admintools/main.php (note that admintools is twice on purpose). Rename it to main-disable.php. Everything else is basically the same, give or take some minor language polishing that may have taken place in the meantime.

The equivalent troubleshooting page for Joomla 3 which shows this path can be found in https://www.akeeba.com/documentation/admin-tools/atwafissues.html.