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#43201 Issue when logging into website goest to a 404 page after 3-4 minutes
Posted in ‘Admin Tools for Joomla!’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
5.4.7
PHP version
8.3.32
Admin Tools version
7.8.9
Latest post by nicholas on Tuesday, 28 July 2026 00:19 CDT
Sunday, 26 July 2026 22:43 CDT
tomstark1963
Sunday, 26 July 2026 22:54 CDT
System Task
system
The ticket information has been edited by Thomas Stark (tomstark1963).
Sunday, 26 July 2026 22:55 CDT
tomstark1963
If I disable Akeeba Admin Tools, the backend loads perfectly fine. This only happens when Admin Tools is enabled.
Also, after the 404 page times out, if I send the login request again, it will load the backend.
Also, after the 404 page times out, if I send the login request again, it will load the backend.
Monday, 27 July 2026 01:23 CDT
nicholas
Akeeba Staff
Manager
It sounds like your server has custom error pages set up, but there's no custom error page file for HTTP 403 Forbidden. When this status is raised, your server responds with 404 Not Found instead. This is best addressed by your host; talk to them. They can edit the virtual host configuration for your site, something that you're typically not allowed to do. Or, they might have a UI for that in their hosting control panel; they can tell you where that control is.
Moreover, it sounds like your server is behind a load balancer, proxy, or CDN which results in Joomla always seeing the same IP address that's not the visitor's address. That's easy to determine and address yourself. Go to your site's System Configuration and set "Behind Load Balancer" to Yes. Click on Save & Close. Does that fix the issue?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 27 July 2026 11:35 CDT
tomstark1963
Nicholas,
Thank you for your response. Setting the site to "Behind Load Balancer" did not work. I have also tried disabling the Regular Lab's CDN for the website and that did not help either. However, I do have one more question, on the server side. As an added measure of security for the website, I have recently enabled CPHulk Brute Force protection, and I am beginning to believe that the timing may coincide. Is there any know issue between Admin Tools and CPHulk? I am willing to temporarily turn off CPHulk and test it out, but I thought I would ask you first. Thank you for all your help.
Tom
Thank you for your response. Setting the site to "Behind Load Balancer" did not work. I have also tried disabling the Regular Lab's CDN for the website and that did not help either. However, I do have one more question, on the server side. As an added measure of security for the website, I have recently enabled CPHulk Brute Force protection, and I am beginning to believe that the timing may coincide. Is there any know issue between Admin Tools and CPHulk? I am willing to temporarily turn off CPHulk and test it out, but I thought I would ask you first. Thank you for all your help.
Tom
Monday, 27 July 2026 15:28 CDT
nicholas
Akeeba Staff
Manager
OK, the 404 page was a red herring, then. Go to your site's Global Configuration, Server tab, and scroll all the way down. Click on Send Test Mail. I believe this will also stall for a few minutes, indicating the problem was with the email configuration of your site. Fix it, and your problem will be gone.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 27 July 2026 18:33 CDT
tomstark1963
Bingo!! That was it. Thank you very much!
Tuesday, 28 July 2026 00:19 CDT
nicholas
Akeeba Staff
Manager
You're welcome!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!