Support

Admin Tools

#43206 Locked out

Posted in ‘Admin Tools for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5
PHP version
8.4.23
Admin Tools version
7.8.9

Latest post by nicholas on Wednesday, 29 July 2026 01:48 CDT

sirpentium2

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

RE: phoenixsalonllc.com I am locked out. I followed the steps in the docs and renamed provider-disable.php Still locked out? Thoughts/// joomla v5. php 8.4.23 Thanks, Bob

nicholas
Akeeba Staff
Manager

If you renamed that file, Admin Tools doesn't run. Try replacing the contents of the .htaccess file with those found in Joomla's htaccess.txt. If that still doesn't help, your issue doesn't come from Admin Tools at all, as at that point you have completely stopped it from running and undone any changes it has made.

I have a feeling you may be missing something here, though.

What are the exact symptoms? "Locked out" can mean too many different things, only a small number of which could be related to Admin Tools. If the site's complaining about invalid username or password that's not Admin Tools, it's either you accidentally having changed the username and/or password to something you are now unaware of, or the site possibly having been tampered with.

Moreover, check which file you renamed. All plugins written for Joomla 4+ have a services/provider.php file. We're interested in plugins/system/admintools/services/provider.php. It's easy to have a momentary laps of judgement and rename the file of a different plugin, not Admin Tools' system plugin.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sirpentium2
Hi Nickolas,
I do what you say and go to sign in to Joomla and stillstill get the "server" sign in box as in if Akeeba Admin is on. Click cancel and I get the
akeeba spammer page. Try it

I need to stop the sign in dia. box and go the the joomla sign in page.

Help
Bob

nicholas
Akeeba Staff
Manager

This makes no sense.

Disabling the administrator password protection is simple. Just delete the administrator/.htaccess file as per the documentation.

However, you are telling me that you get the Admin Tools message about your IP being blocked, but you have already disabled Admin Tools' system plugin by renaming its services/provider.php file. This is literally impossible. You haven't renamed the right file, or you are looking at the wrong site – both of which are fairly common mistakes.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

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