Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Thursday, 17 September 2026 16:20 CDT
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
There are two emails which can be sent in this case.
One email uses the "Admin Tools: Failed administrator login" mail template which does include the username and IP address. This is sent on all failed admin logins, assuming you have set up an email address in the "Email this address on failed administrator login" option.
The other email uses the "Admin Tools: Automatic IP blocking" mail template. This cannot include the username because that piece of information is not communicated to the part of the code sending this email. That code only gets the block reason without any additional information.
The username will, however, be visible in the Blocked Requests Log as long as you have enabled the Log usernames option, see https://www.akeeba.com/documentation/admin-tools-joomla/waf-configure-joomla-hardening.html. I assume you want to correlate blocked IPs and usernames. That's what you should be using, if I understand your use case correctly.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!