Hello, I have recently moved three of my Joomla sites from Namesco to Krystal. Initially all was fine and I made the move using an Akeeba backup. Then a couple of days later overnight all three sites stopped working and initially showed
This page isn’t working
www.holytrinitywestlulworth.org.uk is currently unable to handle this request.
HTTP ERROR 500
but now
Fatal error: Failed opening required '/home/efdfedee/holytrinitywestlulworth.org.uk/index.php' (include_path='.:/opt/alt/php83/usr/share/pear:/opt/alt/php83/usr/share/php:/usr/share/pear:/usr/share/php') in Unknown on line 0
I am contact with Krystal support who are looking into the problem and their response is below
Thank you for your response and details.
We have looked into the "Failed opening required" error on your sites. I've confirmed that the files exist, and that their ownership and permissions are correct. We have also ruled out some other settings as the cause, but I can't see immediately why PHP cannot open the files.
I've gone ahead and escalated the ticket to our Tier 2 team, so our senior engineers can look into this for you.
For Akeeba I was just wondering whether Admin Tools might possibly be blocking something or perhaps you might have seen something like this before.. I have tried renaming the htaccess file but it makes no difference.
Thanks Dennis
