Support

Admin Tools

#9661 Admin Tools Issue

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Saturday, 09 October 2010 07:32 CDT

Friday, 08 October 2010 21:42 CDT

user13238
I have not once been able to use the Joomla Update feature of this application while attempting to patch to Joomla 1.5.21. The latest error I'm getting is;
-----
ERROR:
The archive file is corrupt, truncated or archive parts are missing
-----
I've received 'Ajax error this' or 'another error that' and except for one site, I had to use 'Update Manager' to perform this task. I'm currently on my last site to update and when I received the above error, I had to post this message. I would have liked to enter this message as a 'support ticket' but that to does not work! Any assistance in this matter would be most welcomed.

Saturday, 09 October 2010 07:32 CDT

nicholas
"ajax error this" and "error that" doesn't help me to understand what the error was and help you. All I know now is that Admin Tools told you that an error happened, but I don't have the important part of the message, which tells me which error happened. An exact description of the error message would be greatly appreciated.

Also, there are two modes for writing to files. The one is the direct file writes, the other one is by uploading through FTP. Have you tried the FTP mode, in case that your file permissions do not allow them to be directly overwritten?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!