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Admin Tools

#9729 Can't access com_admintools online

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by dlb on Tuesday, 11 January 2011 16:20 CST

user26786
Hello, and Happy New Year,

I just installed Admin Tools Professional today.
The install was fine, but when going to Componants > Admin Tools after less than 5 seconds I have EITHER the following message:
["Erreur du serveur! (Server Error)<br /> <br /> Le serveur a èté victime d'une erreur interne et n'a pas été capable de faire aboutir votre requête. (The server was victim of an internal error and couldn't "respond" to your request)<br /> <br /> Message d'erreur: (Error message)<br /> Premature end of script headers: php5<br /> <br /> Si vous pensez qu'il s'agit d'une erreur du serveur, veuillez contacter le gestionnaire du site.<br /> Error 500]
OR Firefox says that it can't find the file at http://www.[mywebsite]/administrator/index.php?option=com_admintools.

I didn't have this problem with Admin Tools Core (perhaps because I installed it locally first?)
I have PHP Version 5.2.5 (perhaps 5.2.6 is needed?).
memory_limit 16M
max_execution_time 30
Other requirements seem OK.
I just chmoded all directories to 755 and all files to 644 with FireFTP to see if it came from the permissions.

Can it come from the Firewall?

Thanks in advance


dlb
The 500 error really doesn't tell us much, it is intentionally vague. There would be more information about the real error in the server error log. Without the information in the log, all I can do is guess.

Since Firefox says it can't find the file, it may be a bad installation. I would suggest that you download Admin Tools Pro again (or check the integrity of the zip file that you already have) and reinstall.


Dale L. Brackin
Support Specialist


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