Support

Admin Tools

#9765 Can not access Admin Tools from Joomla Backend

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Saturday, 12 February 2011 16:18 CST

abhishekdas
I installed Admin Tools Pro on my site about a week back. It was working fine till today.

Today when I tried to access the component from my Joomla back-end it could not find the page. All other Component and pages are working fine. I am getting worried about my site's security.

Can you please help me urgently?

nicholas
Akeeba Staff
Manager
Have you tried re-installing the component (without uninstalling it)? Re-installation will keep your current settings and simply refresh the files.

If this still doesn't help, please send me a Personal Message (I'm user "nicholas") with Super Administrator login information and the URL to your site. Please remember to paste a URL to this post so that it's easier for me to know why you are contacting me by PM :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

abhishekdas
Re-installing the component has solved the problem. But now I want to why did it happen. I did not make any change in my site prior to the problem.

nicholas
Akeeba Staff
Manager
It seems that for some reason one or more of its files were corrupt or removed. I don't know why this happened. Maybe someone with FTP access did something he wasn't supposed to do? Or was that a random filesystem corruption (HDD problem) on the server? I can't know.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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