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#9952 Update to 2.1.2 crashed my site! HELP!

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by nicholas on Thursday, 14 July 2011 11:35 CDT

Thursday, 14 July 2011 08:38 CDT

user23119
Hi,
I have admin tools pro. I went in to update one of my sites to 2.1.2 via Joomla install/uninstall and my whole site has crashed. I can't login to back end and can't see front end.

I have this error on both front and back end of site: Warning: require_once(/home/xxx/public_html/administrator/components/com_admintools/models/storage.php) [function.require-once]: failed to open stream: No such file or directory in /home/xxx/public_html/plugins/system/admintools/core.php on line 43

Fatal error: require_once() [function.require]: Failed opening required '/home/xxx/public_html/administrator/components/com_admintools/models/storage.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxx/public_html/plugins/system/admintools/core.php on line 43

Please help. Thank you!

Thursday, 14 July 2011 08:50 CDT

nicholas
Don't panic. That's a partial upgrade (one file didn't get written by Joomla!) but we can work around that easily.

First, renamed plugins/admintools/main.php to main-old.php. This will allow you to access your site's back-end. Download the ZIP file of Admin Tools 2.1.2 from https://www.AkeebaBackup.com/latest and login to your site's back-end. Go to Extensions, Install/Uninstall and install the Admin Tools 2.1.2 ZIP file (you must not uninstall the existing version for if you do you'll lose all your settings!). That's it. You should now be back in business.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 July 2011 08:51 CDT

user23119
I've been in via FTP and all the files in the components/com_admintools folder are GONE! and there is only one file "admintools.xml" in the administrator/components/com_admintools folder.

Thursday, 14 July 2011 08:53 CDT

nicholas
Yeah, that's Joomla! screwing up the upgrade. Occasionally, the Joomla! extensions installer (JInstaller) library will pooh on its pants and decide to delete entire component directories. That's a known issue with Joomla!. Please follow my instructions above and you'll be back in business. Despite killing the files, the JInstaller library does not remove the database tables where all your settings are stored. And now you also know why all your settings are stored in the database and not in a file inside the component's directory ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 July 2011 08:59 CDT

user23119
THANK YOU!! That was the quickest support I've ever had for a Joomla Component! That worked a treat. I'm back in business! Cheers!

Thursday, 14 July 2011 09:01 CDT

nicholas
You're welcome! I am always glad when I can help :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 14 July 2011 09:13 CDT

user23119
Akeeba = Great products and Great support! Thank you!

Thursday, 14 July 2011 11:35 CDT

nicholas
Thank you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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