Support

Admin Tools

#9975 can not log in to Joomla admin

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 25 July 2011 08:58 CDT

Monday, 25 July 2011 07:33 CDT

user41952
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)


Description of my issue: Hi Nicholas

I am unable to access the joomla admin page for one of my sites running Admin Tools - I am guessing it is related but I don't know. site www.angelic-reiki.org/administrator

Thanks

jonny

Monday, 25 July 2011 08:35 CDT

nicholas
Your administrator section asks me for a username and password before I can see the login page. Apparently, you have used the administrator password protection feature of Admin Tools. Besides linking you to that page which also describes how to unset it, I don't know how else can I help you due to lack of adequate information to understand what the problem is.

When posting a support request please remember that I am trying to understand what the problem is with your site, on your host's server without having access to the site. Unless you provide me with enough information so that I can start making even a remote sense of what might be going on, the possibility of having me give you a solution is close to zero. Please give me more information. What does "unable to access" means? Is it the password prompt? Do you get a blank page or an error message after supplying this username and password? Something different? Help me help you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 25 July 2011 08:48 CDT

earthrat
Correct me if I am wrong Nicolas but this looks like the Apache login to me?

Monday, 25 July 2011 08:50 CDT

nicholas
It is. Read the linked documentation page and you'll see how I concluded that this Admin Tools' feature was used ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 25 July 2011 08:55 CDT

earthrat
Dup, yes that is where I was at just now..;) Just one more great feature of Admin Tools...;)

Monday, 25 July 2011 08:58 CDT

user41952
Hi Nicholas

I was getting a 404 error every time and no login box for either Joomla or admin tools password, but just tried again and still got the error but also got the Admin tools login so all sorted - not sure the cause though

Cheers, Jonny

Monday, 25 July 2011 08:58 CDT

nicholas
It's also a standard feature of cPanel, Plesk and other hosting control panel software - they call it directory password protection. Just a side note, in case someone accidentally password protects the wrong directory through the hosting control panel ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!