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Latest post by Cavespider on Wednesday, 01 September 2021 05:28 CDT
I have received two emails from you this morning which arrived at the same time. One is from [email protected] congratulating me on my subscription renewal, the other from [email protected] ...
Your Akeeba Backup for Joomla (Auto Renew) Subscription has been canceledCan you please explain or is this a spam email?
PS I do want to continue with my subscription as is
Thank you for contacting us! You had one or more recurring (automatic payment) subscriptions with us. We are discontinuing automatic payments. You can still renew your subscription(s) manually. We sent you an email about it. If you have not received this email please consult our news item which contains the same information: https://www.akeeba.com/news/1749-discontinuing-recurring-payments.html
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thank you
I do appear to have missed the email on this.
All the best
Crispin Jones
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!