Support

Akeeba Backup for Joomla!

#35944 max_execution_time

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by RobertG on Wednesday, 06 October 2021 01:31 CDT

Tuesday, 05 October 2021 11:29 CDT

RobertG

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Hi,

I just installed an upgrade version on a website (Ionos shared server) and the configuration wizard fails : "Configuration Wizard Failure

Akeeba Backup detected that your server requires a maximum execution time that is too low to be practical. You are better off switching hosts or asking your host to increase PHP's maximum execution time and lift any CPU usage limitations from your account."

In the PHP settings tab of the System Information, the value is "50000". (phpinfo() gives the same number)

I had no problem with Joomla! 3. On the same server, another website on PHP 7.4 says "30" instead of "50000"

How to do?

Thanks!

Best regards,

Robert

Tuesday, 05 October 2021 11:54 CDT

RobertG

The configuration wizard fails, but the backups succeed!

Wednesday, 06 October 2021 01:18 CDT

nicholas

The Configuration Wizard uses some heuristics to find the effective maximum execution time allowed by your host. This works on most, but not all, servers. In some circumstances the server may consider these heuristics to be an attack and block them. In this case we recommend our users to do exactly what you did: run a real backup and only take configuration action if the backup fails. Since the backup succeeds there's nothing more you need to do.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 06 October 2021 01:31 CDT

RobertG

Thanks Nicholas!

Support Information

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